Overall review: Lockdown.sg

NOTE: Lockdown’s former branches have closed. Their current branch is located at Orchard Gateway.


One of the pioneers in Singapore’s escape room scene, Lockdown.sg was once a hard company to make generalisations about, with your experience there depending very much on picking the right room for your team, or having the appropriate expectations.

One thing that hasn’t changed is Lockdown’s affordability, Their current rooms, even in the prime location of Orchard, are cheaper than average at $22 (off-peak) or $25 (peak) per person. The relatively low price doesn’t mean low quality — their rooms all boast use of technology and fun surprises in store.

With their new outlet, however, it’s become easy to generalise about other aspects too. In short: if you enjoy rigorous logic-based puzzles and don’t prioritise immersion, Lockdown is RECOMMENDED. If you dislike logic-based puzzles and/or the idea of interacting with the room partly via a tablet, then it’s NOT RECOMMENDED.

The Orchard Gateway outlet takes a unique approach to escape rooms by making a handheld tablet a key part of the experience. At various points in a room, you’ll have to scan a QR code to receive part of a puzzle; the rest of the puzzle, and the method by which the solution is ‘submitted’, is part of the physical room. Clues are also obtained via the tablet.

It’s admittedly immersion-breaking to have to scan QR codes and consult the tablet screen (though that’s probably most true for the magic-themed room). However, this does allow Lockdown to swap out the tablet-based puzzles when necessary — for example, if school groups come to visit.

What’s good is that the final puzzle-solving step always involves room interaction instead of digital submission, bringing teams back into the physical setting. There are also fun physical flourishes and hands-on interaction, so the rooms aren’t constrained by that digital aspect.

If you’ve read till the end of this review and are still unsure about whether to visit, then you’re probably not too put off by the idea of tablets or logic. In that case, Lockdown’s fair and rigorous puzzles, decent decor efforts, and occasional cute surprises all make their rooms solidly WORTH A TRY.

(Lockdown also offers two Steam-bought VR-only escape rooms, which are decent experiences but don’t exhaust the possibilities offered by VR.)

Staff: Friendly and attentive.

Hints: Self-service hints, via a tablet. Each puzzle has three hints: a vague one, a clearer one, and then the answer itself.

Will your group be combined with strangers? No.

Rooms tried: 3 out of 3 current regular rooms; 2 out of 2 VR rooms; 8 out of 8 previous rooms (+ one excellent murder mystery)

Recommended team size: 2 to 5 people (although there is a 3-person minimum for booking)


Specific room reviews

Current rooms
Bearry Potter and the Secret Doors
Bearcraft: Dreamworld
Bears of Justice

VR rooms
VR Escape – Abandoned Mine
VR Escape – Illusion

Former rooms
Kidnapped!
Bail Out
Haunted? (Suntec)
Top Secret
Trafficking
The Forgotten Temple
Circus of the Dead
Break-in [rebranded as End of the World – Break-in]

Former not-an-escape-room: CSI: A Good Night To Die


Lockdown.sg
http://lockdown.sg/

5 comments

  1. I hv recently brought my chindren to lockdown escape room in Clark Quay.
    I am very disappointed with their services.
    I arrived at abt 6.20pm, and was told that there was only one room available which was trafficking. But my children were not keen.
    So they said the next available for end of the world which my children had chosen was only available at 7.50pm. That would mean I had to pay $22 instead of $19 (before 7pm is $19). I accepted it willingly since there was no other slots.
    At 6.35, immediately after they swept my credit card. They told me they will call the 6.30pm appointment grp to see if they would be going. If they were not going, we could hv the slot.
    I was furious. Naturally, he could hv called and checked before I made payment, right? If my children were to take the 6.30pm slot, that would mean I only need to pay $19 instead of $22. After some argument, he was willing to refund the $3 to me. But, he was making funny faces to other staff who were working there. That made me more angry, but as I had made my payment I let my children in to enjoy the game.
    I would like to highlight this to you, if this were to happen to any other youngsters they may not dare to speak up for themselves.
    I really felt cheated!

    Like

  2. I hv recently brought my chindren to lockdown escape room in Clark Quay.
    I am very disappointed with their services.
    I arrived at abt 6.20pm, and was told that there was only one room available which was trafficking. But my children were not keen.
    So they said the next available for end of the world which my children had chosen was only available at 7.50pm. That would mean I had to pay $22 instead of $19 (before 7pm is $19). I accepted it willingly since there was no other slots.
    At 6.35, immediately after they swept my credit card. They told me they will call the 6.30pm appointment grp to see if they would be going. If they were not going, we could hv the slot.
    I was furious. Naturally, he could hv called and checked before I made payment, right? If my children were to take the 6.30pm slot, that would mean I only need to pay $19 instead of $22. After some argument, he was willing to refund the $3 to me. But, he was making funny faces to other staff who were working there. That made me more angry, but as I had made my payment I let my children in to enjoy the game.
    I would like to highlight this to you, if this were to happen to any other youngsters they may not dare to speak up for themselves.
    I felt really cheated!

    Like

    1. Hi Josephine,

      Thanks for sharing your experience. The industry norm is to book in advance, precisely to avoid a disappointing visit. Groups which booked in advance naturally get priority.

      Lockdown didn’t have to call the earlier group to check. They could have simply let you wait until 7:50pm. The fact that they tried to arrange an earlier slot is already better service than you might get at other places, I’m afraid. But of course you can take this up directly with Lockdown on their Facebook page or elsewhere.

      Like

  3. Hi Josephine. Thank you for your comment. I personally hate bad customer service. I am also in the customer service sector and always believe in providing the most genuine and honest service to customers. You should really review them on TripAdvisor and their Facebook to let more consumer make a more informative choice.

    Like

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s